Terms of Service

Clear, fair terms built on transparency and mutual respect.

Fair Terms
Plain Language
No Hidden Clauses
Business-Friendly

Effective Date: July 2026 | Version 2.1

Our Approach to Terms

We believe legal documents should be understandable, not adversarial. These Terms of Service are designed to protect both you and ExGear Technology Solutions while fostering a relationship built on trust and collaboration. We've written these terms in plain language wherever possible.

"A successful partnership starts with clear expectations and mutual respect."

Quick Summary (TL;DR)

Your data belongs to you—always
We target 99.9% service availability
Cancel anytime with data export
30-day money-back guarantee
We'll give 90 days notice of major changes
Priority support for all customers

1. Agreement to Terms

By accessing or using ExGear Insight ("the Service"), you agree to be bound by these Terms of Service. If you're using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Key Point: These terms create a legal agreement between you (the "Customer") and ExGear Technology Solutions ("ExGear", "we", "us"), a software business based in the United Kingdom.

2. The Service

ExGear Insight is a cloud-connected GRC and internal audit management platform, delivered as a desktop application with cloud-hosted services and a mobile companion app. We provide:

Risk Management

Risk registers, heat maps, and KRI monitoring

Audit Management

Planning, execution, and reporting tools

Compliance Tracking

Obligation management and assessments

AI-Powered Features

Smart suggestions and automation

3. Data Ownership & Privacy

Your data is YOUR data. Period. We are the custodian, not the owner.

  • You retain all ownership rights to data you input into the Service
  • We will never sell, share, or monetise your data
  • We only access your data when necessary for support (with your permission)
  • You can export all your data at any time in standard formats
  • Upon termination, we provide 90 days to export before secure deletion
Read Full Privacy Policy →

⏱ 4. Service Levels & Support

99.9%
Uptime Target
24h
Support Response Target
4h
Critical Response Target

We're committed to keeping ExGear Insight available when you need it. Our infrastructure is built for resilience, with automated failover and continuous monitoring. Enterprise customers receive dedicated support channels and custom SLAs.

5. Payment & Billing

  • Billing Cycle: Monthly or annual, as selected at signup
  • Payment Methods: Credit card, bank transfer, or purchase order (Enterprise)
  • Price Changes: 90 days advance notice for any price increases
  • Refunds: 30-day money-back guarantee for new subscriptions
  • Taxes: Prices exclude applicable taxes unless stated otherwise
Fair Billing Promise: We don't auto-renew at higher rates. Your renewal price is locked unless we notify you in advance.

6. Acceptable Use

When using ExGear Insight, you agree to:

Do

  • Use the Service for lawful business purposes
  • Maintain security of your account credentials
  • Respect intellectual property rights
  • Report security vulnerabilities responsibly

Don't

  • Attempt to reverse engineer the platform
  • Share account access with unauthorised users
  • Use the Service for illegal activities
  • Interfere with other customers' use

7. Termination & Data Export

You may cancel your subscription at any time. We believe in making it easy to leave, not because we want you to, but because trust shouldn't be based on lock-in.

Data Export — Full data export available in CSV, JSON, and PDF formats
⏰
90-Day Grace Period — Access your data for 90 days after cancellation
Secure Deletion — Complete data purge after grace period (upon request, or automatically)

8. Changes to Terms

We may update these terms from time to time. For material changes, we will provide at least 90 days notice via email and in-app notification. Minor clarifications or additions that don't affect your rights may be made with shorter notice.

Your Right: If you disagree with material changes, you may terminate your subscription without penalty within 30 days of the notice.

9. Governing Law & Disputes

These terms are governed by the laws of England and Wales. We prefer to resolve disputes through good-faith negotiation. If that fails, disputes will be resolved through binding arbitration in the United Kingdom.

Our Commitment: Before any formal dispute process, we'll always try to work things out directly. Most issues can be resolved with a simple conversation.

Questions About These Terms?

We're happy to clarify any aspect of these terms. Reach out anytime.

Legal Enquiries

exoticallisticsm@exgear.io

General Support

exoticallisticsm@exgear.io

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